Refund Policy — VidSwapy

Try Before You Buy

You can try the photo face swap for free, with no account and no payment: one free swap per network every 24 hours, and a swap that fails doesn't use up your free try. Please use it to check that VidSwapy works with your face photos before buying credits. Video has a limited free trial too: up to 100 spots a day, claimed after a free sign-up, for a video of up to 5 seconds. Beyond that, video and GIF face swaps need an account and credits.

Credit Packs

• Credits are sold as one-time packs, not subscriptions. You are charged once, at the time of purchase, and nothing renews automatically.
• Credits are added to your account right after payment and expire 365 days after purchase.
• A full-head video or GIF face swap costs 26 credits; a face-only video swap starts at 40 credits (more for clips over 8 seconds); a photo face swap costs 2 credits, as shown on the pricing page.

Monthly Plans

• Monthly plans are subscriptions that renew automatically every month and charge the plan price to the payment method you used, until you cancel.
• Each payment adds that month's credits to your account. Plan credits are spent before pack credits and expire at the end of the billing month they were granted for; unused plan credits do not roll over.
• You can cancel any time from Settings → Billing. Canceling stops future renewals; your plan, its credits and its benefits stay available until the end of the month you already paid for, and you are not charged again.
• If a renewal payment fails, the plan's benefits pause and no new credits are added while our payment processor retries the charge. A successful retry renews the plan; if the retries fail, the plan is canceled.

When Credits Come Back Automatically

If a paid face swap fails on our side, the credits for that task are returned to your account automatically. You don't need to contact us.

Refunds

• Credit pack purchases and monthly plan payments, including renewals, are final and non-refundable, except where required by law. Canceling a plan stops the next renewal; it does not refund the current month. Nothing in this policy limits the statutory rights you have as a consumer in your country.
• If you were charged twice for the same order, or believe a charge is wrong, email us with your order details and we will look into it and correct any billing error.
• Approved refunds are issued to your original payment method through the company that processed your payment: Stripe, or our merchant of record Waffo Pancake. Depending on your bank, they usually appear within 5–10 business days.
• When a purchase is refunded, the credits from that purchase are removed from your account.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve billing problems faster. If a payment is charged back, we may remove the credits from that purchase.

Contact

Questions about a charge or a refund: support@vidswapy.com.